Refund Policy

Thank you for selecting Hismile Toothpaste for your beauty and oral care necessities. We are dedicated to delivering top-notch products and outstanding customer service. Please take a moment to acquaint yourself with our Return Policy as detailed below.

  1. Refund for Non-Delivery:

If your purchased product does not arrive within 30 days from the purchase date, you qualify for a complete refund.
Kindly note that this refund policy applies when the tracking information does not indicate a delivered status within the specified period.

  1. Refunds for Damaged Products or Unsatisfactory Results:

Should you receive a damaged product or find the product’s results unsatisfactory, you can request a refund within 10 days of receiving the product.
To be eligible for a refund, you must furnish photographic evidence of the damaged product or articulate your dissatisfaction with the results.
Refunds are only applicable for products returned within 10 days of receipt.

  1. Return Process for Damaged Products or Unsatisfactory Results:

To initiate a refund request for damaged products or unsatisfactory results, kindly reach out to our customer support team at info@hismiletoothpaste.com.
Upon approval of your refund request, you will receive instructions on how to return the product.
Ensure the returned product is securely packaged to prevent further damage during transit.

  1. Address for Returns:

All returns for damaged products or unsatisfactory results must be shipped to our Chinese address. The specific address will be provided when your refund request is approved.

  1. Pending Shipping Status and Refunds:

Refunds are not provided for products with pending shipping status. Requests for refunds and chargebacks can only be made after the customer receives their package or if 30 days pass without product delivery, a rare occurrence.

  1. Refunds and Chargebacks:

Refunds for damaged products, unsatisfactory results, or non-delivery will be promptly processed upon receiving and inspecting the returned product.
Chargebacks can only be requested by customers after they have received their package or after 30 days have passed without product delivery.

  1. Exceptional Cases:

Recognizing that there may be cases not explicitly covered by this policy, our customer support team will collaborate with you to find an appropriate solution.

Contact Us: For any questions or concerns regarding our Return Policy or assistance with the return process, please feel free to contact our customer support team at info@hismiletoothpaste.com.

At Hismile Toothpaste, we highly value your satisfaction and endeavor to ensure a positive experience with our products and services.